Even the most capable staff can further improve their performance by increasing their levels of emotional intelligence. Delegates learn the personal and organisational benefits of improving their interpersonal skills and gain clear insight into their own ways of working and how to enhance this. This particular two-day programme is aimed at middle and senior management and team leaders of all levels.

Do you want to gain a better understanding of financial reports?
Are you a manager with budget holding responsibilities or would you find it useful in your everyday homelife?

As a delegate, you will gain an understanding of the business managers role versus the role of the accountant. You will have knowledge of profit and loss accounts, balance sheets and cashflow forecasts. In addition you will become competent in planning, monitoring and controlling a budget at work and in the home environment

This is a one-day programme that can be adapted for all level of delegate. This is especially suitable for those returning to work, students of all ages undergoing life change. For example going to University or starting 6 th form or college, also those looking for work or wishing to improve their chances of progression. During this programme we learn how to present ourselves, to communicate effectively, network, both see and then grasp new opportunities.

Influencing is a vital part of “EVERYONES” working life. Whatever your position or job, your effectiveness and success will depend to a large part on how well you are able to organise and present your thoughts in order to persuade others to your viewpoint. So, it’s better to make sure your skills are topped up than leave it to chance.

Unfortunately, there is no one technique, phrase or sentence, which has the magic answer. However, there are principles, which apply to all types of communications; whether explaining a problem, securing a favourable deal, or presenting ideas to colleagues in team briefings.

Tasks covers skills and techniques used by successful sellers and negotiators.

Relations covers the attitudes and skills needed to build mutually beneficial relationships with clients and colleagues.

Learning Like Lightning can be used in any environment to improve personal and professional life, improving performance and balance in all areas and aspects. This programme is ideal and of benefit to all, whatever their age or position within a company, students will also find this can enhance their working environment. Either working individually or part of a team the skills learnt give you an advantage.

Suitable and adaptable for all levels in all careers. During the workshop you will learn how to identify good practices and develop more practical time management skills so that you can plan and work more effectively. This will allow you to achieve better results at work, have a better chance of reaching your self-chosen goals and save more energy to spend on what you want to spend it on. The format is a mix of content-based explanation, individual exercises, small group work and discussion.

Anyone, at any level in an organisation, who believes that they are more productive, and that relationships are more effective, when they are in control of themselves (rather than out of control). This course is essential for supervisor training and management development, as without it individuals will always be manipulated by the negative emotions they cannot control.

This is a one day programme suitable for all, benefiting the delegate in both their personal and professional lives. During this course we learn how the brain works enabling us to replicate it for our own benefit in any number of situations. How many times have you wanted to remember that name? By using the simple memory techniques and skills you can! 

Mind, Body and Soul! Every article we read hi-lights the connection between stress and our work life balance, what we do, how we respond and our expectations. This programme gives an introduction to stress in our lives, how to recognise aspects of it and gain some skills to cope with stress in all aspects of life with an opportunity to practice some techniques taught on the course. Of interest on a personal and professional level to increase performance and well being both in the work and home environment. A very informative programme aimed at all.

This programme suits everyone at all levels. For over thirty years NLP explorers have studied or ‘modelled’ the behaviour and thinking styles of particularly effective and successful people in business, education, sales, therapy, sport, and personal development. We use the results of this work and present it in workshops and extended trainings which, in effect, provide shortcuts to more successful living - you learn in hours what may have taken the experts years to discover by trial and error – thus enhancing your home and business life.

This programme is ideal for anyone either in a supervisory or management position or someone who is looking to move into that area and wishes to gain “that edge” prior to an application or job interview where training is part of the role.

This course is for everyone with responsibility for managing staff and improving their performance.

What do you want? You cannot have everything but you can certainly have more than you have at the moment. Your potential is an unlimited future. Of course, there are some limits but they are usually of quantity rather than quality.

This training is suitable for all levels of employee regardless of their sex or age. The training is of benefit for anyone who has contact with members of the public as part of their employment.

Many people have a great deal of anxiety when it comes to public speaking. As a result, many professionals prepare themselves for every area of their business except one - making presentations.

Many people are unclear about what makes a real team and use the words "group" and "team" inter-changeably. A team is not just any group working together and groups do not become teams simply because someone labels them a team. Building a team is a developmental process that requires time, effort, discipline and practice.

Fortunately, it is possible to develop a group into a team by identifying the characteristics which differentiate teams from groups and building those characteristics into working practices.

Different phases of the process require different approaches, leadership styles, exercises and tasks. To succeed, three questions need to be answered:

• what are the characteristics of high performing teams?
• what resistances need to be recognised and overcome?
• what do we need to do to succeed?

This 2 day programme is aimed at giving common sense answers to those questions and showing how to put the results into practice.

This course is suitable for:

People in the process of moving from telephone order-taking to telephone selling;

Experienced telephone sellers wanting to brush-up skills and improve techniques;

Experienced telephone sellers who do not have formal training;

People with experience of other functions within the company, or industry, who are new into telephone selling.

Picture this…everyday getting up to your alarm clock, begrudgingly rolling out of bed, grabbing a cup of coffee, showering, dressing, making that long commute to work, doing your job, coming home, going to bed, only to do it all over again the next day.

OR

Waking up, excited to greet the day and what may be in store for you. Feeling a spring in your step and a strong sense deep inside that whatever the day brings, you will have fun…because you know that you’re doing what you love, what you're best at, and what you're meant to be doing.

Which one can you relate to? If it’s currently Scenario One, but you’d really like it to be Scenario Two, then this course is for you!

This practical Time Management programme is a “workshop” based one-day training course. We confront the issues and problems arising from ineffective Time Management and then work through solutions with reference to tools and techniques that can help us. Each delegate will create a personal or team plan to ensure effective time management.

Anyone who is required to give training at whatever level. This programme will benefit experienced trainers who wish to review, refresh or gain new ideas of delivery and build confidence or those who have recently taken on the role or wish to pursue a career in this area.

Anyone who works in multi-cultural teams or deals with suppliers, customers or company colleagues based outside the UK .