Suitable and adaptable for all levels in all careers especially the lone worker. Its aimed at all establishments who want to eradicate and tackle a variety of bullying issues especially where those employees come face to face and are in constant confrontational situations .

During the workshop the format is a mix of content-based explanation, individual exercises, role play, small group work and discussion.

Contact 1st for Training Ltd now on 0845 1204957 or email us for course content

This is an essential course for all employers and employees of any business

For employers

Challenging Behaviour highlights an employer's 'duty of care' to all employees. It outlines managers' responsibilities and helps them to recognise the difference between assertive leadership and bullying.

For employees

Challenging Behaviour encourages people to take responsibility for their own behaviours. This will lead to an awareness of behaviour that others may find inappropriate (even if the person had no intention of causing distress), and also have the confidence to challenge inappropriate behaviour is either received or observed.

This Conflict Management programme benefits individuals and teams who have to deal with all aspects of conflict and difficult people in their workplace. The aim is to give delegates knowledge, personal skills and techniques to avoid and where necessary resolve conflict situations.

Do you want to gain a better understanding of financial reports?
Are you a manager with budget holding responsibilities or would you find it useful in your everyday homelife?

As a delegate, you will gain an understanding of the business managers role versus the role of the accountant. You will have knowledge of profit and loss accounts, balance sheets and cashflow forecasts. In addition you will become competent in planning, monitoring and controlling a budget at work and in the home environment

Tasks covers skills and techniques used by successful sellers and negotiators.

Relations covers the attitudes and skills needed to build mutually beneficial relationships with clients and colleagues.

This programme is ideal for anyone either in a supervisory or management position or someone who is looking to move into that area and wishes to gain “that edge” prior to an application or job interview where training is part of the role.

Many people are unclear about what makes a real team and use the words "group" and "team" inter-changeably. A team is not just any group working together and groups do not become teams simply because someone labels them a team. Building a team is a developmental process that requires time, effort, discipline and practice.

Fortunately, it is possible to develop a group into a team by identifying the characteristics which differentiate teams from groups and building those characteristics into working practices.

Different phases of the process require different approaches, leadership styles, exercises and tasks. To succeed, three questions need to be answered:

• what are the characteristics of high performing teams?
• what resistances need to be recognised and overcome?
• what do we need to do to succeed?

This 2 day programme is aimed at giving common sense answers to those questions and showing how to put the results into practice.

Contact 1st for Training Ltd now on 0845 1204957 or email us for course content

People in the process of moving from telephone order-taking to telephone selling

Experienced telephone sellers wanting to brush-up skills and improve techniques

Experienced telephone sellers who do not have formal training

People with experience of other functions within the company, or industry, who are new into telephone selling.

This practical Time Management programme is a “workshop” based one-day training course. We confront the issues and problems arising from ineffective Time Management and then work through solutions with reference to tools and techniques that can help us. Each delegate will create a personal or team plan to ensure effective time management.

Anyone who works in multi-cultural teams or deals with suppliers, customers or company colleagues based outside the UK, would find this course useful.